You should take up the complaint first with the company concerned. If the matter is not resolved and the company is a member of either ABTA, TTA or The Global Travel Group you should contact them for advice. If not, try Consumer Direct on 08454 040506.
How do I make a complaint about a travel company?
Make it formal
Send the complaint by recorded or registered post to the tour operator, airline or hotel or log it with your travel agent if you booked in a shop. Keep in mind, however, going direct is generally better than involving the agent as it speeds things up.
Who regulates travel agents in the UK?
Founded over 60 years ago, ABTA is the UK’s largest travel association, representing travel agents and tour operators. ABTA protection is designed to enforce standards and provide insurance for holidaymakers in the event of financial problems for travel companies.
How do I write a complaint to ABTA?
Be friendly – be considerate and point out the positives and negatives. The reader will respond positively and will be willing to help. Be concise, keep it short but to the point and whatever you do don’t ramble or labour the point – letters and emails written in this format can be understood quickly.
How do I contact ABTA?
The Customer Information phone lines are open Monday to Friday 10:00-16:00, excluding Bank Holidays. To avoid waiting, all the information you require is on our website. If you do need to speak with an adviser our number is 020 3117 0599.
Who governs the travel industry?
The Tourism Council is an industry-led board composed of employers and small businesses and representative organisations from the tourism industry.
Is travel up a member of ABTA?
Atol isn’t a governing body, it’s a financial bonding licence, and Travelup aren’t Abta members.
How long does a travel company have to respond to a complaint?
ABTA Members are required to acknowledge correspondence within 14 days of receipt, and to provide a detailed response to any letter of complaint within 28 days of receipt.
Can I sue travel agency?
The answer to your question is yes, you can actually sue your travel agent. … At the end of the day, the more documentation that you have of what the travel agent told you, what the rates were going to be, and what you agreed to; Those are going to control any litigation.
Who can I contact for travel advice?
If you’re abroad and you need emergency help from the UK government, contact the nearest British embassy, consulate or high commission. If you need urgent help because something has happened to a friend or relative abroad, contact the (FCDO) in London on 020 7008 5000 (24 hours).
How do I email a travel agency complaint?
5 Steps to Write an Effective Travel Complaint Letter
- Step 1: Mention the Name and Address of the Company. …
- Step 2: Use a Polite But Firm Tone. …
- Step 3: Keep the Letter Short. …
- Step 4: Attach Sufficient Proof. …
- Step 5: Include Your Bank Details.
How do I get a refund from ABTA?
If you need help getting a refund from an ABTA Member, you can register a complaint on our website and an adviser will be in touch with you. Unfortunately, we are not able to help customers who have booked with a company that is not a Member of ABTA.
Are ABTA any good?
ABTA has received dozens of negative reviews on Trustpilot this month, leading to the customer feedback site rating the association as ‘bad’.
Who owns ABTA?
It is a government-run financial protection scheme operated by the Civil Aviation Authority (CAA). All monies paid for package holidays involving flights and holidays including a flight plus accommodation and/or car hire, must be protected under an ATOL licence.
What is the purpose of ABTA?
ABTA’s purpose is to support and promote a thriving and sustainable travel and tourism industry, within which we help our Members to build successful businesses. As the UK’s leading travel association, we help our Members grow strong businesses through better regulation, fairer taxation and financial protection.
Does ABTA cover illness?
Our policies include cover for cancellation should you fall ill with Coronavirus^ and are unable to travel or required to self isolate, this will be subject to medical certification or an official test result. Also, cover for curtailment due to the death of a close relative due to Coronavirus^.